Shipping Information
Delivery charges depend on your location and the shipping method you choose at checkout. The exact shipping cost will be calculated and shown before you complete your order. We also offer free shipping promotions on purchase more then 10k. This promotion can be changed from time to time — be sure to check our website for current offers.
Estimated delivery time is usually 3–7 business days after your order is processed, depending on your location and country’s law & order situations. Once your order is shipped, you’ll receive a confirmation message on your active WhatsApp number or an email with tracking details so you can monitor its progress.
Once your order has been shipped, we’ll send you a tracking number by email. You can use this number to track your parcel directly on the courier’s website or through the tracking link we provide. This lets you see real-time updates on your delivery status.
International delivery has not yet to start, but maybe in future
International delivery has not yet to start, but maybe in future
Returns & Refunds
If you’d like to return an item, please email us at info@neximb.com with your order number and reason for return. Our team will provide detailed instructions and the return address. First make sure you have made a clear video of unboxing/unpacking or your parcel. and than please ensure items are unused, in their original condition, and returned within our return period (usually 14 days after delivery).
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We’re sorry for any inconvenience! Please contact us at info@neximb.com with your order number and details about the incorrect refund. We will investigate the issue and resolve it as quickly as possible.
International delivery has not yet to start, but maybe in future
If you return an item because it is faulty or we sent the wrong item, we will refund your original delivery charge. However, if you are returning an item for other reasons (such as changing your mind or you have not received your parcel without any reason), we do not refund the original delivery costs.